Privacy Policy

HSRP India Pvt. Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://hsrp.yogistore.pro and use our services.

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect the following personal information:

• Full name and contact details (email address, phone number, address)
• Vehicle registration details (registration number, chassis number, engine number)
• Payment information (processed securely through Razorpay)
• Account credentials (username, password)
• Communication history with our support team

1.2 Automatically Collected Information

When you access our website, we automatically collect:

• Device information (browser type, operating system, device type)
• IP address and geographic location
• Website usage data (pages visited, time spent, referral source)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your HSRP orders, verify vehicle details with RTO records
• Communication: To send order confirmations, shipping updates, and respond to inquiries
• Service Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with legal obligations and government regulations
• Marketing: To send promotional communications (with your consent)
• Security: To detect and prevent fraud, unauthorized access, and security threats

3. Information Sharing and Disclosure

We may share your information with:

• Government Authorities: RTO offices and transport departments for HSRP registration and verification
• Payment Processors: Razorpay for secure payment processing
• Shipping Partners: Courier companies for order delivery
• Service Providers: Third-party vendors who assist in our operations (hosting, analytics)
• Legal Requirements: When required by law, court order, or government request

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your personal information:

• 256-bit SSL encryption for all data transmissions
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Limited access to personal information on a need-to-know basis
• Secure payment processing through PCI-DSS compliant partners

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and usage patterns
• Deliver targeted advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at privacy@hsrpindia.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order-related data is retained for 7 years as per legal requirements.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

12. Grievance Redressal

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for privacy-related complaints can be contacted at: